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Consumer Information

UT provides student consumer information in accordance with federal regulations set forth in the Higher Education Amendment Act and the amended Higher Education Opportunities Act of 2008. An institution offering distance education is required to provide enrolled and prospective students with contact information for filing complaints with its accrediting agency, and with the appropriate state agency for handling complaints in the student’s state.

Internal Contacts

For questions or concerns about online learning at UT, contact Dr. Jennifer Gramling, Director of Online Programs at 865-974-0655 or jgramlin@utk.edu.

External Contacts

UT is regionally accredited by the Southern Association for Colleges and Schools. To access the Commission’s complaint policy, procedures, and the Complaint Form, see Complaint Procedures Against the Commission or Its Accredited Institutions. To file a complaint, a student must complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097.

The Tennessee Higher Education Commission serves as the coordinating body for the state’s universities, public colleges, and Colleges of Applied Technology. Refer to the Post Secondary School Authorization page for more information about consumer services and student complaints: http://www.tn.gov/thec/Divisions/LRA/PostsecondaryAuth/psa.html

State Authorization and Consumer Protection

There are laws in each state that govern an institution of higher education’s ability to offer programs in that state. The University of TN, Knoxville operates in the state of Tennessee, and under the terms and conditions of the State Authorization Reciprocity Agreement, commonly known as SARA.

For a list of states in which the University of Tennessee is authorized to deliver online education to students, visit the UT System’s State Regulatory Authorization page.

Complaint Resolution Policies and Procedures for Students in SARA states

UT strives to employ a fair and expeditious process for resolving student grievances and complaints. Students residing outside of Tennessee while enrolled in an online academic program should follow UT’s student grievance procedures listed above. Students residing in other SARA member states also come under SARA consumer protection provisions.

SARA consumer protection provisions require the home state portal entity to investigate and resolve complaints of dishonest or fraudulent activity by a provider and of operating a course or program contrary to practices set forth in the C-RAC Guidelines. Complaints regarding student grades or student conduct violations are not covered by SARA.

Additional Information for Consumers

As part of the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f)), otherwise known as the Clery Act, qualifying incidents reported to university police from various sources, including Campus Security Authorities (CSA), are required to be annually published and made available to the campus community.

The UT Police Department provides details on the Clery Act and campus Crime Statistics.

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