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24/7 Counseling Support

The services below are available only for students enrolled in Distance Education students. If you are a residential UTK student, please visit for counseling support and other health and wellness resources.

UTK is proud to provide mental health counseling services to Distance Education students free of charge, through LifeWorks My SPP. Call. Chat. Anytime. Anywhere. My SSP connects students with free, confidential mental health and wellbeing support conveniently available 24/7 via the My SSP app, telephone, and web.

My SSP resources and professional counselors can help you address common concerns such as:

  • Balancing work, family, and academic priorities
  • Feelings of isolation, loneliness, or sadness
  • General stress and worry
  • Relationship issues

What Is My SSP App?

Real-time chat support 24/7
Chat with a professional counselor at your convenience

Telephone support 24/7
Speak to a professional counselor with a simple phone call

Short term support from a dedicated counselor
Connect with the same counselor over multiple sessions via telephone or video appointments

Health assessments
Complete an anonymous assessment to get feedback on your emotional health

Browse health & wellbeing content
Access articles, podcasts, infographics, and videos addressing a variety of wellbeing topics

Access virtual fitness sessions
Sign up for FREE virtual fitness sessions available through LIFT

My SSP content and support are available 24/7 in Mandarin, Cantonese, Spanish, French, and English.
For other language preferences, you may request to be set up with a counselor who speaks that language (by appointment, depending on availability).

Your use of My SSP – including chats, calls, and conversations, is free and confidential – meaning your professors, family, friends, etc., will not know unless you tell them.


Download the App

My SSP app Download: App Store or Google Play

Apple Store App IconGoogle Play App Icon



Learn More

  • Visit: My SSP website
  • Call: 866-743-7732 (if calling from outside US or Canada, call 001-416-380-6578)