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Services & Support

At UT, student achievement and success are our highest priorities. Whether your primary learning environment is online, on campus, or a combination, there are resources available to help you achieve your educational goals.

LifeWorks 24/7 Student Support Program (My SSP)

The services below are available only for students enrolled in Distance Education students. If you are a residential UTK student, please visit for counseling support and other health and wellness resources.

UTK is proud to provide mental health counseling services to Distance Education students free of charge, through LifeWorks My SPP. Call. Chat. Anytime. Anywhere. My SSP connects students with free, confidential mental health and wellbeing support conveniently available 24/7 via the My SSP app, telephone, and web.

Academic Advising
Learn more about academic advising, including College Advising Services, and access Major Guides.

Graduate Admissions
Students interested in enrolling in an Online Graduate Program must apply to the Graduate School and must meet specific program requirements. Details can be found through departmental sites listed on the Online Programs page.

Non-degree Seeking and Visiting Students
A student who has been awarded a bachelor’s degree and does not want to earn another undergraduate degree may take classes, including those offered online, as a non-degree seeking student.

A student who attends another college or university as a full-time student in good standing and who intends to return to that college may attend UT for one semester as a visiting student.

Undergraduate Admissions
Students interested in applying to the Online RN to BSN Program should visit the program’s admissions page for details.

OneStop Express Student Services
Currently enrolled students can access information about financial aid, registration, student records, and payment services.

Information about financial aid
Deadlines for tuition and financial aid
Information about current tuition and fees

LiveOnline@ UT (Zoom)
LiveOnline@UT (Zoom) is the UT-branded name for the software used to deliver live, interactive classes via the Internet.

Online@UT (Canvas)
The Online@UT website provides access to UT’s online course management system, as well as related support documentation. Learn more about access, downloading content and completing assessments at Common Questions about Online@UT.

Login to Online@UT

MyUTK provides a central location for students, staff, and faculty to connect with UT’s online systems. Students can access registration, course schedules, weekly schedules, academic links, Vol Card balances, and more.

One Stop Student Express Services provides detailed information about tuition and fees, including the Distance Education fee. The Distance Education Fee  ($56 per credit hour) is used to support the technology needed to deliver online courses to distance education students, as well as the creation of new courses and course material for future programs. You should also check with the department offering your online program for any additional information about program fees.

If your instructor requires online or face-to-face proctoring of tests and assessments, you should be notified of these requirements by the first day of the semester. In the event that a specific fee is established and charged to cover costs associated with proctored testing or verification of student identity, you will be notified upon registration.

Bookstore (VolShop)
Visit UT’s official campus store.

Career Services
Provides career counseling and additional resources to help you choose a major and career.

FERPA and Student Privacy
All students at UT, including those enrolled in online programs and courses, are protected by the Family Educational Rights and Privacy Act.

Hilltopics Student Handbook
Hilltopics provides information on general campus policies and procedures, standards of conduct, academic policies and procedures, and information about student support, services, and organizations. These policies apply to all UT students, including those enrolled in online programs and courses.

Student Disability Services (SDS)
SDS assists students with documented disabilities by determining their eligibility for services and then working with students to determine reasonable accommodations and services which will, in turn, give the student equal access to the University.

Office of Information Technology (OIT)
OIT provides comprehensive IT services to students, faculty and staff. Locate important information about your OIT accounts, including email and NET ID.

OIT HelpDesk
Need assistance with an OIT service? Contact the HelpDesk online or by phone: 865-974-9900

Office of Multicultural Student Life
Multicultural Student Life contributes to an inclusive learning environment by enhancing institutional efforts in retaining and graduating students prepared for a diverse global society.

Sexual Misconduct and Relationship Violence
From the Office of Equity and Diversity/Title IX, access key contacts for assistance, policies, and other important resources.

Student Success Center
The Student Success Center strives to ensure that all students have the opportunity to succeed by providing leadership and advocacy for student success at UT.

University Computing Policies
All UT students must abide by university computing policies and guidelines.

University Registrar
Access course catalogs, timetables, and other important resources.