Student Experience

Support Resources

Supporting online student success is a priority at the University of Tennessee, Knoxville. These resources will connect you to the information, programs, and people that support students as they work to achieve their educational goals and engage with services available to members of the Volunteer community.

Student Disability Services

Student Disability Services (SDS) partners with the UT community to ensure an accessible university experience for students with disabilities by removing or minimizing barriers. If you are an online student and need an accommodation or services, complete the online registration form and learn more about attending a virtual welcome meeting.

people smiling on football field
student studying outside

mental health & wellness services

LifeWorks 24/7 Student Support Program (My SSP)

The services below are available only for students enrolled as Distance Education students. If you are a residential UT student, please visit the Counseling Center for counseling support and other health and wellness resources.

UT is proud to provide mental health counseling services to Distance Education students free of charge through LifeWorks My SPP. Call. Chat. Anytime. Anywhere. My SSP connects students with free, confidential mental health and wellbeing support conveniently available 24/7 via the My SSP app, telephone, and web.

My SSP resources and professional counselors can help you address common concerns such as:

  • Balancing work, family, and academic priorities
  • Feelings of isolation, loneliness, or sadness
  • General stress and worry
  • Relationship issues

What Is the My SSP App?

The My SSP App provides the following health and well-being support:

Real-time chat support 24/7

Chat with a professional counselor at your convenience.

Telephone support 24/7

Speak to a professional counselor with a simple phone call.

Short-term support from a dedicated counselor

Connect with the same counselor over multiple sessions via telephone or video appointments.

Health assessments

Complete an anonymous assessment to get feedback on your emotional health.

Browse health & wellbeing content

Access articles, podcasts, infographics, and videos addressing a variety of wellbeing topics.

Access virtual fitness sessions

Sign up for FREE virtual fitness sessions available through LIFT.

Support in Your Language

My SSP content and support are available 24/7 in Mandarin, Cantonese, Spanish, French, and English. For other language preferences, you may request to be set up with a counselor who speaks that language (by appointment, depending on availability).

Additional information on program basics and accessing services is available in the FAQ section.

Your use of My SSP – including chats, calls, and conversations – is free and confidential, meaning your professors, family, friends, etc., will not know unless you tell them.

Download the App
My SSP app Download: App Store or Google Play
Visit: My SSP website
Call: 866-743-7732 (if calling from outside US or Canada, call 001-416-380-6578)

Career Development

UT’s Center for Career Development and Academic Exploration educates and empowers online students to achieve career success. The Virtual Center provides resources for a variety of career development needs and activities, including writing resumes and cover letters, interviewing, exploring majors and careers, gaining experience, finding jobs, and preparing for graduate school.

The Handshake Jobs Platform connects UT students to professional opportunities including part-time jobs, internships, and full-time positions. Handshake is free for students and offers access to more than 500,000 employers. More than 800 colleges and universities use Handshake, so you can connect with a broad national network of employers.

man sitting at table talking

Student Care

The 974-HELP referral line was developed to help distressed or distressing students reach their academic goals and to help maintain a safe community and learning environment for all students. Call 865-974-HELP.

Writing Center

The Judith Anderson Herbert Writing Center serves student writers in all disciplines of the UT academic community by offering free and individualized help throughout the writing process, including general services for graduate students.

Writing tutors are available to meet with online students by appointment or during drop-in hours.

men in classroom talking

Student Success & Tutoring

The Academic Success Center at UT fosters a culture in which engaged and capable learners are co-creators and designers of their own path to graduation and future success in a diverse and global society. Services available to on-campus students, including tutoring and academic coaching, are also available to online students via Zoom.

The Vol Study Center offers one-on-one, group, and exam prep study sessions (formerly called tutoring) for nearly 300 subjects. Learning consultations and study assistance are available online by appointment.

Academic coaching is a personalized, one-on-one meeting with a trained academic coach who can help you improve your skills and performance in areas such as time management, goal setting, and test prep. Schedule an appointment with an academic coach through Vol Academic Connect (Navigate) by logging into your MyUTK account.

Veteran’s Success Center

The Veteran’s Success Center (VSC) facilitates an environment where student veterans can thrive in areas of academia, leadership, and connectedness. Whether you are an active duty service member, veteran, reservist, guardsman, or a family member using VA educational benefits to pursue your education, the VSC offers assistance and guidance on programs, services and tuition assistance.

medal with utk T
college help desk

One Stop

One Stop is a virtual service center where students can seek assistance, make payments, decode financial aid offers, register for classes, access records, and more—all in one convenient online space!

UT Libraries

The UT Libraries provide online students access to a wide variety of information and resources from their large collections, which include 3.6 million volumes, 120,000 streaming videos, one million e-books, and over 730 databases.

Online program students can engage with subject librarians and request online consultation services, in addition to accessing articles, databases, digital collections, research guides and library tutorials.

Online students are welcome to visit the UT Libraries in person. Check available hours for the various library locations.

customer service rep

Technology Support

As an online student, technology will play a key role in your online experience. The Office of Information Technology (OIT) is here to help! If you need assistance with technology related items, including Canvas, Zoom and Volmail, submit a helpdesk ticket to the OIT Helpdesk via the online form.

If you’re a new online student, learn more about getting started online, including accessing software, connecting with your class, or learning a new skill.

Student ID

Your VolCard is your university ID to be used for identification purposes or access to goods and services to which you are entitled. Every UT student is required to have a valid ID card. Learn more about obtaining a card for the first time, or replacing a lost card.

dog mascot dancing