Vols Online Support Resources

Supporting student success is a priority at the University of Tennessee, Knoxville. And that includes our online students! Even when distance learning, you will have access to ample support resources. 

Explore the resources and programs that are available to Vols Online students who are working to earn online degrees through UT, as well as ways to connect and engage with members of the Volunteer community.

Mental Health & Wellness Services

Telus Health 24/7 Vols Student Support Program

Call. Chat. Connect. Anytime. Anywhere. 

UT is proud to provide mental health counseling services to distance education online students free of charge through Telus Health Student Support. 

Telus Health Student Support connects students with free, confidential mental health and wellbeing support conveniently available 24/7 via the My SSP app, telephone, and web. Online resources and professional counselors can help you with support areas like: 

  • Balancing work, family, and academic priorities 
  • Feelings of isolation, loneliness, or sadness
  • General stress, anxiety and worries
  • Relationship issues 

The Telus Health App Provides the Following Health and Well-Being Support

Real-time chat support 24/7

Telephone support 24/7

Short-term support from a dedicated counselor

Health assessments

Browse health & well-being content

Access virtual fitness sessions

Additional information on program basics and accessing services is available in the FAQ section.

How to Get Telus Health Student Support:

Student Support Program

Center for Career Development & Academic Exploration

Career Development Resources for Online Students

Gain Experience. Find Jobs. Connect with Employers. 

UT’s Center for Career Development and Academic Exploration educates and empowers online students to achieve career success. Its Virtual Center provides resources for a variety of career development needs and activities.

This includes writing resumes and cover letters, interviewing, exploring majors and careers, gaining experience, finding jobs, and preparing for graduate school. The Handshake Jobs Platform connects UT students to professional opportunities including part-time jobs, internships, and full-time positions. Handshake is free for on-campus and online students alike and offers access to more than 500,000 employers.

young black male sitting at table talking with employer
three men in classroom talking

Academic Success Center

Career Development for Online Students

Schedule Tutoring. Get Academic Coaching. Find Study Prep Sessions. 

The Academic Success Center at UT fosters a culture of learning and support, so on-campus and online students can create their own path to graduation and to future career success. 

Services for Vols Online students are available via Zoom and include: 

  • One-on-one, group, and exam prep study sessions for nearly 300 subjects
  • Online learning consultations and study assistance available by appointment
  • Receive a personalized, one-to-one academic coaching with a trained academic coach who can help you improve your skills and performance in areas like time management, goal setting, and test prep

Veterans Success Center

Veterans Assistance and Guidance for UT Students

Thrive in Academic, Leadership, Connectedness, and Community  

The Veterans Success Center (VSC) facilitates an environment where student veterans of all levels and programs can thrive. Whether you are an active duty service member, veteran, reservist, guardsman, or a family member using VA educational benefits to pursue your education, the VSC offers assistance and guidance on programs, services and tuition assistance. You have served your country. Now, let us serve you!

Read about how Vols Online student Kealy Moriarty pursued her online Master’s degree as a 10-year veteran with the Tennessee National Guard. Learn how Vols Online student and Gold Star wife Carrie Kelley earned her online Master’s degree as a single working mom to three daughters.

round medal with the university of Tennessee written around large american flag T
customer service rep

Office of Innovative Technologies

Tech Support for Online Students

Request IT support. Get Software Troubleshooting Help. Skills Building. 

As an online student, technology will play a key role in your online experience. The Office of Innovative Technologies (OIT) is here to help! If you need assistance with technology-related items, including Canvas, Zoom and Volmail, simply submit a helpdesk ticket to the OIT Helpdesk via the online form

If you’re a new online student, learn more about getting started online, including accessing software, connecting with your class, or learning a new skill. You’ll have it all down in no time! 

UT Libraries

Libraries Access for Online Students

Access. Request. Engage. Learn. Visit! 

Online students have access to a wide variety of UT Libraries information and resources from their large collections, which include 3.6 million volumes, 120,000 streaming videos, one million e-books, and over 730 databases.

Online program learners can also engage with subject librarians and request online consultation services, in addition to accessing articles, databases, digital collections, research guides and library tutorials.
Visiting Knoxville? Online students are also welcome to visit the UT Libraries in person! Check available hours for the various library locations.

Judith Anderson Herbert Writing Center

Writing Center Resources

Write better (papers) (personal statements) (cover letters) (essays) 

The Judith Anderson Herbert Writing Center serves all UT student writers in all disciplines of the UT academic community by offering free and individualized help throughout the writing process, including general services for graduate students.

Trained writing tutors read student writing, provide feedback in one-to-one conversations, and are available to meet with online students by appointment or during drop-in hours. You can even request heavier editing help on a private, fee basis.

young white female writing on clear two way dry erase board
college welcome desk

One Stop

Virtual Service Center

Seek “Welcome Desk”-style assistance virtually 

One Stop is a virtual service center where UT students can seek assistance, make payments, decode financial aid offers, register for classes, access records, upcoming dates and deadlines, and more—all in one convenient online space! 

You’ll even find Smokey, an AI virtual assistant that can quickly help with common questions about Financial Aid, Student Accounts, and Student Records.

UT Center for Care and Resilience

Student Care for All

Stay safe. Connect to crisis resources. Submit a referral. Maximize your progress. 

It takes an “all Vols” approach to help maintain a safe community and learning environment for students, both on-campus and online. The 974-HELP referral line was developed to help distressed students reach their academic goals and to help maintain a safe community and learning environment for all students. 

The Center for Care & Resilience team works collaboratively with students and the university to support individuals who are experiencing distress or crises in their lives and connecting them to appropriate on-campus and community resources that best support their needs.

Center for Care and Resilience Hours

  • Monday–Friday: 8 a.m.–5 p.m. EST 
  • 974-HELP calls are answered 24 hours a day, 7 days a week.
  • Online referrals are responded to within 1 business day.

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two white females taking a selfie with white female in wheelchair on the football field

Student Care for All 

Student Disability Services

Student Disability Services (SDS) partners with the UT community to ensure an accessible university experience for students with disabilities by removing or minimizing barriers. If you are an online student and need accommodation or services, complete the online registration form and learn more about attending a virtual welcome meeting.

Vol Card

Your Student ID

Identification and Access  

Even online students will receive a UT student ID. Your VolCard is your university ID to be used for identification purposes or access to goods and services to which you are entitled. Every UT student is required to have a valid ID card, which is now digital–no more plastic!l–and available to add to your mobile device. 

Find more information on obtaining a card for the first time, or replacing a lost card.